Privacy Policy

Your privacy is important to us. It is Campernight's policy to respect your privacy regarding any information we may collect from you across our website, https://www.campernight.com, the Campernight app, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

We retain personal information only for as long as needed for the purposes described in this policy, including providing the service, security, fraud prevention, legal obligations, support, analytics and product reliability.

We do not sell your personal information. We share personal information with service providers, app stores, infrastructure providers and partners only when needed to operate Campernight, provide features, process purchases, analyze usage, prevent fraud, comply with the law or protect our rights.

Our website and app may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

If you have any questions about how we handle user data and personal information, feel free to contact us at hello@campernight.com

This policy is effective as of 2 July 2026.

Depending on how you use Campernight, we may collect account details, authentication identifiers, app and device information, approximate or precise location when you use location features, public content you add such as places, reviews, photos and trips, support messages, subscription status, analytics events and Kai chat content.

If you contact us directly, we may receive additional information such as your name, email address, device/app details, user ID or RevenueCat ID, the contents of your message and attachments, and any other information you choose to provide.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and app
• Improve, personalize, analyze and expand our website and app
• Understand how users use Campernight, including website/blog analytics, app analytics and what users ask Kai
• Develop new products, services, features, AI assistance and functionality
• Communicate with you for support, account, product, marketing and service messages where allowed
• Process subscriptions, purchases, notifications, moderation and public user-generated content
• Monitor reliability, debug issues, secure the service, detect abuse and prevent fraud

We keep personal data for different periods depending on why we process it:

• Account/profile data is kept while your account is active, unless you delete the account or ask us to delete it and no exception applies.
• Public content such as places, reviews, photos and trips is kept until you delete it, we remove it, or your account is deleted, subject to any moderation, legal or safety exception.
• Authentication tokens are short-lived, generally around one month.
• Operational and security logs may be kept for up to 12 months where justified; verbose debugging logs are normally kept for shorter periods.
• Backups expire on a rolling lifecycle and are not edited user-by-user; if a backup is restored, we replay deletion requests where required.
• Support messages are normally kept for up to 24 months after closure unless needed for legal, security, billing or abuse reasons.
• Analytics, crash, payment, subscription, app-store and AI provider data follow the relevant provider settings and deletion processes.

We may keep limited records for longer where needed for legal obligations, security, fraud prevention, abuse investigations, disputes, accounting, enforcing our terms or respecting unsubscribe/suppression choices.

The Campernight website and app use third-party services that may process information used to identify you. These services help us run the app, host data, provide AI, maps, analytics, payments, email, support, diagnostics, notifications and the shop.

• Google Analytics

  Google Analytics helps us understand website and blog traffic. On the website, it only loads after you accept analytics cookies in the cookie banner. We do not enable ad personalization in the website GA4 configuration.

• Firebase

  Firebase supports authentication, app analytics, crash reporting, performance, remote configuration and messaging in the mobile apps.

  You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy.

• OpenAI

  OpenAI provides the AI models used by Kai, summaries, translations and moderation. When you ask Kai a question, we send your message, recent conversation context, app version, language and, when relevant, limited account, place, trip or location context to OpenAI so Kai can answer. Kai uses stored OpenAI responses so we can review what users ask, understand product needs and improve Kai and Campernight. Access is limited to authorized Campernight administration. OpenAI states that API data is not used to train its models by default.

• Google Maps / Places / Translation

  Google Maps, Places, Geocoding, Directions and Translation help provide maps, route planning, place enrichment, search context and translations. Requests may include search terms, place names, coordinates, addresses or text to translate.

• RevenueCat

  RevenueCat helps manage subscriptions, purchases, entitlements, restore purchases and subscription-related support. It may receive app user IDs, purchase information, subscription status and limited attribution or account details.

• Mixpanel

  Mixpanel helps us understand app usage and improve the product. It may receive app events, device/app identifiers, user IDs after login, subscription status and limited profile properties such as email or name when needed.

• Brevo

  Brevo helps us send onboarding and marketing emails where permitted and manage unsubscribe or suppression choices. It may receive email, name, language, user ID and marketing preference information.

• DigitalOcean

  DigitalOcean hosts parts of our infrastructure, images, backups and runtime data. It may process stored images, database backups, logs and server metadata on our behalf.

• Apple App Store / Google Play

  Apple App Store, StoreKit, Google Play and Play Billing process purchases, subscriptions, refunds and store-managed account/payment data. Deleting a Campernight account does not automatically cancel store-managed subscriptions.

• Meta / Facebook SDK

  Meta/Facebook SDK may be used for app events or attribution signals where configured and allowed by platform consent rules. We review this use against App Tracking Transparency and store disclosure requirements.

• Spreadshop

  Spreadshop provides the embedded merchandise shop. When you interact with the shop, Spreadshop/Spreadshirt manages its own cookies, privacy choices, checkout, order and payment processing under its own policies.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions. Some records may be retained where required for legal, security, fraud, accounting, backup, dispute or unsubscribe/suppression reasons.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us. We may handle some third-party deletion or access requests manually through the relevant provider systems.

The website uses necessary cookies to remember your language and cookie choices. If you accept analytics cookies, we also use Google Analytics to understand website and blog traffic. The embedded Spreadshop shop manages its own cookie choices for the shop experience.

You can accept, reject, or change analytics cookie choices from the cookie banner or the Cookie settings link in the footer. Spreadshop choices are managed in the embedded shop or by Spreadshop/Spreadshirt.